REFUND POLICY
Refund Policy
Essenie – Handcrafted Leather Footwear
At Essenie, we are dedicated to ensuring a reliable and transparent shopping experience. This policy explains the circumstances under which refunds may be issued and the steps required to request one.
Refund Request Period
Refund requests must be submitted within 14 days after the delivery date. Requests received after this period may not be eligible for review.
Conditions for Refund Approval
To qualify, the item must meet the following criteria:
The product must be unused and unworn
The item must remain in its original condition
All original packaging, tags, and included components must be returned
A valid order confirmation or proof of purchase must be provided
Items that show signs of wear, damage caused after delivery, or missing components may not be approved.
Items Not Eligible for Refund
Refunds are generally not available for:
Clearance or final sale products
Discounted promotional items
Custom-made or personalized products
Exceptions may apply if the item was delivered damaged, defective, or incorrect.
How to Submit a Refund Request
To request a refund, please contact our support team:
Please include:
Order number
Product name or description
Reason for the request
Our team will review your request and provide instructions if the request is approved.
Return and Inspection
If a return is required, customers will receive the return address and instructions by email. Returned items must be securely packaged.
Return shipping costs are the responsibility of the customer unless the issue was caused by an incorrect or defective item.
Refund Issuance
Once the returned item is received and inspected, approved refunds will be issued to the original payment method used during checkout.
Processing times typically range from 7 to 14 business days, depending on your bank or payment provider.
Shipping charges are not included unless the return is due to a fulfillment error.
If Your Refund Is Not Yet Visible
If you do not see the refund after the expected processing period:
Check your PayPal account or bank statement
Contact your payment provider for processing updates
Allow additional time for financial institutions to complete the transaction
If you still need assistance, please contact: