FAQS
Frequently Asked Questions (FAQ)
| Question | Answer |
|---|---|
| How do I place an order? | Browse products on essenie.shop, select your preferred item, and click Add to Cart. Proceed to checkout, enter your shipping and payment details, and confirm your purchase. You will receive a confirmation email once the order is successfully placed. |
| What payment methods are accepted? | We accept major payment options including Visa, MasterCard, American Express, and PayPal. All transactions are processed through secure and encrypted payment systems. |
| Is my payment information secure? | Yes. Payments are handled through certified third-party providers. Essenie does not store your full card or payment details on our servers. |
| How long does delivery take? | Processing time: 3–5 business days. Shipping time (United States): 10–14 business days after dispatch. Tracking details will be provided once the order ships. |
| Can I track my shipment? | Yes. Once shipped, you will receive an email containing a tracking number and tracking link to monitor your delivery status. |
| What is your return and exchange period? | We accept return or exchange requests within 14 days of delivery, provided the item is unused and returned with original packaging and accessories. |
| How do I request a return or exchange? | Contact our support team with your order number and request details. Our team will guide you through the return or exchange procedure. |
| What should I do if my item arrives damaged or incorrect? | Please email us as soon as possible with your order number and clear photos of the issue. Our team will review and provide an appropriate solution. |
| Can I modify or cancel my order? | Changes or cancellations may be requested within 24 hours of placing the order. After processing begins, modifications may not be possible. |
| How can I contact Essenie support? | Email: [email protected] Website: https://essenie.shop |