RETURNS & EXCHANGES
Essenie – Handcrafted Leather Footwear
At Essenie, we take pride in the craftsmanship and quality of every pair of shoes we create. If you need a different size or wish to return an item, we provide a clear and structured return and exchange process.
Return & Exchange Period
Requests must be submitted within 14 days from the date your order is delivered. Requests made after this period may not be accepted.
Eligibility Requirements
To qualify for a return or exchange, items must meet the following conditions:
Must be unused, unworn, and in original condition
Must include all original packaging, tags, and accessories
Must not show signs of wear, damage, or modification
The following items are not eligible:
Custom or personalized products
Final sale or clearance items
Items damaged after delivery due to improper use
Essenie reserves the right to decline requests that do not meet these requirements.
How to Request a Return or Exchange
To initiate a request, please contact our support team:
Please provide:
Order number
Reason for the return or exchange
Proof of purchase (confirmation email or receipt)
Our team will review your request and provide further instructions if approved.
Return Shipping
Customers are responsible for return shipping arrangements and costs, unless the item received was incorrect or damaged during delivery.
We recommend using a reliable and trackable shipping service, as Essenie cannot be responsible for items lost during return transit.
Exchanges
Exchanges are subject to product availability. Once the returned item is received and verified, we will proceed with the exchange according to your request.
Contact
For any questions regarding returns or exchanges, please contact us:
📧 Email: [email protected]
🌐 Website: https://essenie.shop